Enjoy FREE Shipping & Handling on all Planet Ayurveda Products!
Shipping through India Speed Post
We value your time but small orders can only be shipped through Speed post Air - mail service of Govt. of India within 1 working day. We provided you the tracking no. ( EMS) within 24 hrs. of shipping. The packages can be tracked at online. You can always contact our customer care for tracking information at firstname.lastname@example.org
The products sent through India Post will reach you within 14 working days from the date of booking. It may get delayed depending upon the regulations of clearing agencies or customs at local and destination country, but generally it does not happen as we send all the required documents with our shipments including copy of our US-FDA registration certificate and prescription by a doctor. In rare cases (about 5 %) the delivery may take up to 4 weeks. This happens for delivery in Islands or far off places which are not well connected.
Shipping Via FedEx or DHL
In some cases the customers need quick delivery. We can send the packages via DHL or FedEx in this case but the DHL/ FedEx shipping charges are way higher than the normal EMS. We can send via DHL/ FedEx only if the total purchase volume is more than 250 US $. The packages can be tracked online and are delivered within 3-4 days.
Custom Duties/ Return Policy
International Customers: Please check with your country for restrictions, duties, and taxes collected from your country. In some countries, 3-4 % taxes are charged on delivery, which is rare but possible.
There will be no Refund of shipping costs especially if the product is rejected and returned by customs or because of a failed delivery attempt and the package is returned, all other costs are refunded happily except shipping and handling levies which are minimum $25.00 (for all countries) for small packages.
We cannot refund for used and empty bottles! You can understand :-)
Shipping Policy For South Africa, Canada and Germany - CAN SEND ONLY VIA DHL
We usually send our products via registered post or EMS all over world. EMS takes about 7-10 days to deliver all over the world ( except South Africa and Canada) For South Africa the EMS facility is not available. The EMS packages can be tracked online. For Canada, the EMS facility is there and the packages can be tracked online but due to strict Canadian Customs only 50 % of the packages are delivered and rest of them are either destroyed or sent back.
These are the problems only with South Africa and Canada due to strict custom rules of these countries or may be due to high incidence of drug trafficking or drug abuse.
So for South African and Canadian clients, we can send via DHL, which is little costlier. Each package is charged about 100 $ extra than current prices of our products mentioned at our website.
You may need to send some more shipping money (About 50 $) separately if you are in South Africa or in Canada. Shipping / delivery by DHL takes only 3-4 days. We expect you to send only 50 $ as we are ready to share expense of 50 $ for our Canadian and South African clients. You can pay us by buying 1 consultation fee at this link - www.planetayurveda.com/consultation.htm and confirm us by e mail at email@example.com
Special note - The packages are sent via DHL automatically if your order exceeds US $ 250.
We really regret the inconvenience caused to our Canadian and South African customers but we have a lot of regular customers from Canada and South Africa who love our products and buy regularly from us.
CUSTOMERS FROM USA
Customers from USA are amongst our most privileged clients, as most of our sale comes from USA and we really wish to provide them quality services. We send all our shipments through EMS. All the packages are delivered well in time and all our customers are provided tracking no. The delivery takes 10-12 working days.
If you want quicker delivery, please read above - SHIPPPING VIA DHL.